AI Tuning Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate outputs generated by AI, operational data, and performance metrics to discover opportunities for enhancement and better business outcomes.

• Develop, test, and validate adjustments to prompts, workflows, and configurations aimed at boosting AI accuracy, consistency, and operational efficiency.

• Track AI performance after implementing changes to assess results, confirm improvements, and pinpoint further optimization opportunities.

• Record optimization efforts, testing methods, results, and suggestions to facilitate knowledge sharing and continuous improvements.

• Work in collaboration with Quality, Knowledge Management, Governance, Operations, Product, and Technology teams to prioritize optimization projects and execute approved enhancements.

• Investigate recurring quality problems, exception patterns, customer feedback, and operational data to uncover avenues for AI enhancement.

• Assist in controlled testing, pilot initiatives, and performance assessments for new AI capabilities, workflows, and operational enhancements.

• Create reports, dashboards, and performance summaries that effectively communicate optimization outcomes, trends, and suggestions to business stakeholders.

• Keep documentation related to prompts, testing efforts, optimization history, and performance results in line with governance standards.

• Discover opportunities to enhance optimization methodologies, testing procedures, operational workflows, and AI performance through ongoing improvement initiatives.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Continuously enhance knowledge of products, services, and processes by engaging in training programs and ongoing learning modules.

• Collaborate with other departments as necessary.

• Uphold a positive, empathetic, and professional demeanor toward customers and colleagues at all times.

⛳️ Requirements

• At least three (3) years of experience in business analysis, operations, quality assurance, process improvement, data analysis, AI operations, or a related field.

• Proven experience in analyzing operational data, quality results, or performance metrics to identify trends and areas for improvement.

• Background in testing, validating, documenting, and implementing processes, workflows, systems, or operational improvements.

• Experience working with cross-functional stakeholders to assess business needs and support continuous improvement initiatives.

• Knowledge of structured testing methodologies, process optimization, workflow analysis, and performance measurement principles.

• Strong analytical and problem-solving abilities to evaluate intricate data, identify root causes, and propose effective solutions.

• Exceptional written and verbal communication skills to document findings, test results, and optimization recommendations clearly.

• Excellent organizational and project management capabilities to handle multiple initiatives while ensuring attention to detail and accuracy in documentation.

• Ability to work both independently and collaboratively in a dynamic environment, adapting to changing technologies and business priorities.

• Dedication to continuous improvement, operational excellence, data-driven decision-making, and responsible AI optimization.

🏝️ Benefits

• Competitive compensation package with standard allowances.

• Retirement Savings Program with Company Matching to assist with your long-term financial goals.

• Life insurance coverage.

• HMO coverage starting on Day 1.

• Free dependent coverage, with one (1) dependent covered upon regularization and a second dependent added after one year of service.

• Paid time off plus birthday leave to help you rest, recharge, and celebrate your special day.

• Opportunities for skills training and personal and professional development to encourage your continued growth.

• Company-provided equipment.