AI Technology Support Engineer – Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support for AI products and services by addressing client queries, troubleshooting problems, and providing solutions promptly and efficiently.

• Identify and resolve intricate technical issues pertaining to AI algorithms, model deployment, data processing, and system integration.

• Work collaboratively with product development, engineering, and data science teams to pinpoint and implement enhancements for AI system performance and functionality.

• Perform detailed analyses of technical challenges, document the results, and communicate resolutions to both internal teams and clients.

• Create and maintain extensive technical documentation, such as user manuals, troubleshooting guides, and FAQs.

• Provide training and support to clients and internal teams regarding the usage and optimization of AI technologies.

• Keep abreast of emerging trends and advancements in AI and related technologies to deliver informed support and recommendations.

• Engage in the ongoing enhancement of support processes and tools to boost efficiency and customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

• A minimum of three years of experience in a technical support or engineering position, emphasizing AI technologies and associated fields.

• Proficiency with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc.

• Must be a US Citizen.

• AI/ML or related technology certifications are preferred.

• Practical experience in deploying AI models within a production setting.

• Understanding of API integration and microservices architecture.

• Familiarity with version control systems (e.g., Git).

• Knowledge of database technologies (both SQL and NoSQL).

• Previous experience in a customer-facing technical support role.

🏝️ Benefits

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Retirement benefits including 401(k) matching.

• Educational reimbursement.

• Parental leave.

• Employee stock purchase plan.

• Tax-saving options.

• Disability and life insurance.

• Pet insurance.