AI Systems and Automation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure automation processes are operational and proactively identify failures before they impact users.

• Create error reporting systems for missing or unsuccessful reports.

• Investigate silent failures within PSA and other systems.

• Develop new automation solutions for repetitive manual tasks.

• Provide support for the client portal and subsequently for the compliance and training product.

• Manage and maintain internal tools utilized daily by staff.

• Document systems and workflows comprehensively.

• Oversee credential management and hygiene.

• Monitor AI expenditures.

• Keep detailed records of client data locations.

• Advance through staged ownership while acquiring knowledge and documenting processes during the initial three months.

⛳️ Requirements

• Previous experience in an MSP or IT service environment.

• Familiarity with ticketing systems, time entry, RMM and PSA data, and MSP business operations.

• Strong instinct for troubleshooting issues.

• Capability to interpret error messages accurately, modify one element at a time, and verify against actual outcomes.

• Demonstrated self-learning, such as through a PowerShell script, advanced spreadsheets, Zapier flows, or personal lab projects.

• Dependability in managing recurring, deadline-driven tasks.

• Openness to receiving and implementing frequent feedback during the initial six months.

• Proficient writing and documentation skills.

• Ability to work independently in a remote setting.

• Willingness to communicate promptly when facing obstacles.

• Trustworthiness with administrative access across client environments.

• Must reside in the United States.

• Availability to work from 10:00 am to 7:00 pm EST or 8:00 am to 5:00 pm MST.

• Familiarity or willingness to acquire skills in API work, workflow automation, and TypeScript.

🏝️ Benefits

• Base salary ranging from $65,000 to $80,000.

• Comprehensive standard benefits package.

• No on-call rotation during the initial ramp-up period.

• Should an on-call rotation be introduced later, it will be compensated and discussed in advance.

• Six months of dedicated ramp-up time.

• Direct training provided by the owner and the Director of IT.

• Formal performance evaluations at three months, six months, and then annually.

• Opportunities for portable skills development in API work, workflow automation, TypeScript, and platform operations.