AI Specialist

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Assess and analyze AI tools and platforms — such as ChatGPT, Claude, Gemini, Zapier, Make.com, Notion AI, Midjourney, Copy.ai, and new alternatives — to enhance marketing workflows and business operations.

• Suggest tools based on their impact, user-friendliness, cost-effectiveness, and scalability.

• Keep abreast of the latest AI trends and emerging platforms pertinent to marketing, operations, and automation.

• Develop AI-driven workflows across the agency, encompassing content creation and repurposing, social media management, email marketing, campaign assistance, lead generation, onboarding, SOP development, and reporting with KPI tracking.

• Create custom automations and prompt-based systems to minimize manual tasks and boost productivity.

• Document repeatable workflows and internal best practices for team-wide implementation.

• Collaborate with leadership and department heads to pinpoint bottlenecks and deploy AI solutions across teams.

• Assist client delivery teams with AI-driven templates, systems, and productivity workflows.

• Help establish scalable systems suitable for a growing agency environment.

• Provide training to staff on prompt engineering, AI best practices, and tool utilization.

• Develop internal training materials, SOPs, and comprehensive how-to guides.

• Ensure adoption and quality control to guarantee AI outputs align with brand and client standards.

• Evaluate the effects of AI tools and workflows on productivity, turnaround times, and quality of delivery.

• Continuously enhance systems and automations based on performance metrics.

• Assist in the creation of dashboards and reporting workflows as required.

• Support internal projects such as chatbot implementation, structuring of the internal knowledge base, and automating client data enrichment and CRM workflows.

⛳️ Requirements

• A minimum of 2 years' experience in AI, automation, operations, or technology innovation roles.

• Familiarity with tools like ChatGPT, Zapier, Make.com, Claude, Gemini, Notion AI, or similar platforms.

• A solid understanding of prompt design, workflow logic, and automation systems.

• Excellent communication skills for internal training and documentation purposes.

• Ability to work comfortably with both technical and non-technical teams.

• Resourceful, self-driven, and enthusiastic about testing, iterating, and enhancing processes.

• Familiarity with coding — particularly in Ruby on Rails, React, and payment processing integrations — is a notable advantage and highly preferred.

• Experience in supporting digital marketing workflows, including content, SEO, email, social media, and reporting.

• Knowledge of CRM and project management tools such as HubSpot, Airtable, ClickUp, or Monday.com.

• Experience in building dashboards or visual reporting systems.

• Background in working with remote teams or within an agency setting.

• Experience in offshoring, staffing, or BPO operations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and continuous learning.

• Flexible work environment with remote work options.

• Collaborative and innovative company culture.