AI Solution Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• You will operate at the intersection of AI product strategy, (pre) sales, and customer success.

• Collaborate closely with Product Managers, Engineers, and go-to-market (GTM) teams to define, develop, and launch conversational AI agents that manage large volumes of live customer interactions.

• This position combines strategic insight with practical agent design, necessitating fluency in both business contexts and technical execution.

• Act as a strategic partner for customers, facilitating the evolution, execution, and adoption of specific AI initiatives.

• Transform business requirements into well-crafted, high-performing AI agents.

• Oversee the delivery of multiple concurrent complex agentic projects that garner significant visibility from both customers and the NiCE perspective.

• Connect technical teams and business stakeholders throughout the entire development lifecycle.

• Influence agent behavior using conversational design, product intuition, and performance analytics.

• Identify data-driven action items and iterations that enhance both customer outcomes and internal decision-making.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent demonstrated experience).

• An MBA or similar experience that blends technology and business operations is a significant advantage.

• Proven ability to manage multiple high-stakes projects simultaneously.

• Experience in rallying cross-functional teams towards delivery in challenging environments.

• Strong understanding of software development principles, product management, and engineering workflows.

• While you won’t be coding daily, you should possess enough technical knowledge to engage effectively with engineers and PMs.

• Ability to bridge the gap between ambitious product vision and operational AI agents.

• Familiarity with conversational design principles and customer experience strategies.

• Practical knowledge of deploying AI that reliably serves real customers at scale.

• Proficient in using performance data to identify issues, mitigate risks, and iterate towards improved outcomes.

• Excellent written and verbal communication skills.

• Capable of simplifying complex technical details into clear, actionable language for non-technical audiences.

• Strong critical thinking skills and comfort with ambiguity, allowing for sound decision-making with incomplete information.

• Effective at aligning diverse stakeholders and sustaining momentum across workstreams.

🏝️ Benefits

• Engage deeply in the development and launch of AI agents at the forefront of the industry.

• Work collaboratively on a daily basis with product and engineering teams that are pushing the limits of enterprise AI at NiCE.

• Develop a unique skill set that encompasses AI strategy, conversational design, and customer operations.

• Acquire expertise that is highly sought after and in short supply in the market.