AI Solution Strategist

This is a fully remote position, open to applicants in Australia.

📋 Description

• You will operate at the intersection of AI product strategy, (pre) sales, and customer success.

• Collaborate closely with Product Managers, Engineers, and go-to-market (GTM) teams to define, develop, and launch conversational AI agents that facilitate a large volume of live customer interactions.

• This position combines strategic thinking with practical agent design, requiring proficiency in both business context and technical execution.

• Act as a strategic partner to customers, assisting in the evolution, execution, and adoption of specific AI initiatives.

• Transform business requirements into well-crafted, high-performance AI agents.

• Oversee the delivery of multiple concurrent complex agent-related projects that garner significant visibility from both the customer perspective and the NiCE perspective.

• Connect technical teams and business stakeholders throughout the entire development lifecycle.

• Influence agent behavior through conversational design, product intuition, and performance analytics.

• Identify data-driven action items and iterations that enhance both customer outcomes and internal decision-making.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent demonstrable experience).

• An MBA or similar experience that integrates technology and business operations is a significant plus.

• Proven capability to manage multiple high-priority projects simultaneously.

• A history of motivating cross-functional teams towards successful delivery in challenging environments.

• Strong understanding of software development principles, product management, and engineering processes.

• Although you won't be coding daily, you need sufficient technical knowledge to engage effectively with engineers and PMs.

• Ability to bridge the gap between an ambitious product vision and functioning AI agents.

• Familiarity with conversational design principles and customer experience strategies.

• Practical knowledge of what is required to deploy AI that reliably serves real customers at scale.

• Proficient in using performance data to identify issues, mitigate risks, and iterate towards improved outcomes.

• Excellent written and verbal communication skills.

• Capable of translating complex technical details into clear, actionable language for non-technical audiences.

• Strong critical thinking skills and comfort with ambiguity, able to make informed decisions with incomplete information.

• Effective in aligning diverse stakeholders and maintaining momentum across various workstreams.

🏝️ Benefits

• Get actively involved in the development and launch of AI agents at the forefront of the industry.

• Work daily with product and engineering teams that are advancing the frontiers of enterprise AI at NiCE.

• Develop a unique skill set that encompasses AI strategy, conversational design, and customer operations.

• Acquire expertise that is highly sought after and in short supply within the market.