AI Outcomes Engineer

📋 Description

• Collaborate with functional leaders across various departments to facilitate discovery workshops, uncover automation opportunities, and prioritize these opportunities based on projected business impact (cost savings, revenue acceleration, risk reduction).

• Create and implement AI agents and workflows from start to finish. The goal is to influence company-wide KPIs, rather than just saving a few clicks.

• Utilize APIs, webhooks, and structured data to supply your agents and automations with accurate information from relevant systems.

• Develop standalone automations when the challenge doesn't fit neatly into an existing platform. You choose the appropriate tool for the task at hand.

• Conduct structured pilots with small teams utilizing your builds. Refine prototypes in real workflows and collaborate with Data Insights to validate outcomes prior to a wider rollout.

• Oversee adoption, usage, and permission-aware access across deployed agents and automations; monitor impact metrics (actions taken, time saved) and report on results.

• Partner with internal teams to facilitate the deployment of connectors and automations from your builds on AWS or Azure using standard cloud services and Docker.

• Demonstrate agents and tools to teams, create training materials, and integrate AI-powered workflows into daily operations. Promote adoption through hands-on support, clear documentation, and by being a reliable resource for AI-related tools.

• Cultivate a deep understanding of our core platforms, such as Glean, and assist in evaluating new AI tools to continuously enhance our workflows.

• Design and configure custom Glean connectors to incorporate new data sources into the platform as needed.

⛳️ Requirements

• You possess experience in building AI agents, data connectors, or workflow automations that have significantly transformed team operations. While configuring tools is valuable, we are particularly excited about your ability to create something from scratch when the right tool did not previously exist.

• You are adept with APIs, data formats like JSON, and connecting systems that were not originally designed to communicate with one another.

• You can design multi-step agent workflows with the necessary guardrails, not just craft effective prompts. The prompts are the easy part; the data flow, error handling, human-in-the-loop checkpoints, and evaluation criteria are what truly matter.

• You are a creative problem-solver with the ability to explore ambiguous business challenges, think innovatively, and design unconventional automated solutions.

• You approach situations with a focus on ROI, not merely features. You can evaluate an opportunity, estimate its impact, and articulate trade-offs to an audience unfamiliar with APIs.

• You have an understanding of how GTM, CS, and Ops teams function. You can analyze a process, identify bottlenecks, and determine which ones are worth automating.

• You can transform vague requests into actionable solutions. The question "Can we automate this?" does not frustrate you; it serves as a starting point.

• You have experience in B2B SaaS and comprehend the industry's dynamics. Terms like pipeline, churn, ARR, and renewal cycles are familiar to you.

🏝️ Benefits

• In the U.S., we offer comprehensive medical, dental, and vision coverage with various plan options, along with additional benefits such as HSA/FSA accounts, disability and life insurance, and more.

• In Canada, we provide an employer-funded HSA-based benefits plan that includes drug, dental, and mental health coverage, allowing you a flexible approach to managing your healthcare needs.

• We are dedicated to your financial future, offering 401(k) matching for U.S. employees and RRSP matching for those in Canada.

• We invest in your professional growth through personalized career development discussions and support for tools, courses, and resources to help you excel.

• Regarding work-life balance, we provide unlimited Paid Time Off, paid company holidays, and a company-wide winter break from December 24 to January 1, allowing you to fully recharge.