AI Ops Builder

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with various teams within the organization to analyze existing workflows and pinpoint valuable opportunities for AI automation.

• Determine which tasks to automate, which to assist with, and which should remain human-driven.

• Develop and implement production-ready AI agents and workflows from start to finish.

• Integrate AI solutions with BigQuery, Jira, Confluence, Slack, Google Workspace, and Salesforce.

• Create shared infrastructure that includes connectors, reusable skills and templates, retrieval and memory layers, and scalability standards.

• Document solutions and provide training to users to facilitate adoption.

• Evaluate adoption rates, hours saved, and reliability; refine solutions post-launch as needed.

• Establish guardrails, human approval processes, logging, and evaluation within workflows.

• Implement standards for identity, auditability, safety, data governance, and vendor risk.

• Stay updated on advancements in AI and offer practical recommendations.

• Report to the head of AI Ops and operate within the company’s governance and standards framework.

⛳️ Requirements

• Over 4 years of experience in software, applied AI, data, or automation engineering, including transitioning solutions from prototype to production.

• Practical experience in developing agentic AI with multi-step agents that utilize tools, maintain context, and perform real actions.

• Proficient in Python or similar programming languages.

• Knowledge of prompt engineering, tool and function calling, API integration, and grounding against real data.

• Direct experience with Claude Code and the Anthropic Claude API, Google Vertex AI, or similar agent-building platforms.

• Strong systems thinking capabilities, including recognizing dependencies, edge cases, and potential failure modes.

• Ability to comprehend business processes, implement automations, and encourage user adoption.

• Effective communication skills with non-technical teams and senior leadership.

• Proactive approach to shipping and measuring outcomes while adhering to security, identity, and data governance protocols.

• Bachelor’s degree or equivalent practical experience.

• Familiarity with the Atlassian ecosystem or experience in building automations for operations, go-to-market, or finance teams is advantageous.

• Located in North America with the flexibility to work across North American time zones.

• Resume must be submitted in English.

• Must possess legal authorization to work in the country where this position is posted.

🏝️ Benefits

• Unlimited vacation in most locations.

• Health, dental, vision, and savings plans.

• Training reimbursement.

• Work-from-home reimbursement.

• Opportunities for professional development, including conferences, courses, and mentorship.

• Optional in-person meet-ups.

• Opportunities to travel to international offices.

• Employee referral program.

• Social activities, both in-person and virtual.

• Remote-first work environment.