AI Implementation, Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Spearhead the technical integration process for new clients, converting their business needs into platform configurations.

• Identify and resolve intricate issues related to performance, integrations, and system settings.

• Serve as the 'voice of the customer', pinpointing recurring bugs and proposing feature improvements.

• Deliver high-quality support for current clients, leveraging AI-driven tools to expedite resolutions while ensuring a compassionate, human touch.

• Interpret technical concepts into accessible language for stakeholders.

• Document and escalate critical bugs to the engineering team while effectively managing customer expectations throughout the resolution process.

⛳️ Requirements

• Minimum of 3 years in a technical support, implementation, or solutions engineering position (experience in SaaS is preferred).

• Background in working with AI/ML platforms or data-intensive enterprise software.

• Proficiency in using debugging tools (such as browser development tools and log aggregators).

• Capability to excel in a dynamic, 'build-as-you-go' environment.

🏝️ Benefits

• This role offers remote work flexibility. You’ll be at the forefront of the AI revolution, engaging with a product that is fundamentally transforming business operations.