AI Field Consultant

This is a fully remote position, open to applicants in California, +18 more states.

📋 Description

• Serve as the authoritative voice of the pod. With extensive knowledge of grocery retail and CPG — including merchandising, supply chain, store operations, trade, and e-commerce — you'll confidently engage with stakeholders at all levels. As the pod expands, you will delve deeper into a specific vertical, becoming Instacart's leading expert in that area.

• Identify core issues. Collaborate closely with partner teams to determine where agentic AI can genuinely impact the business — focusing not just on technical feasibility, but on transforming daily operations. Convert these challenges into AI-driven use cases for the pod to develop.

• Spearhead discovery and requirement gathering. Conduct structured workshops at partner locations, extract and prioritize the use case map, and translate field insights into actionable inputs for the pod and R&D. You will serve as the link between partner needs and development outcomes.

• Demonstrate, don’t just explain. Lead engaging demonstrations and platform walkthroughs tailored to the specific workflows of partners — turning abstract AI capabilities into tangible and persuasive experiences. The skill to showcase possibilities is as crucial as the ability to articulate them.

• Take ownership of adoption. Propel the change management necessary for successful deployments — including new operating rhythms, workflow redesigns, and user training. Success will be gauged by the transformation in team behavior, not just the delivery of software.

• This role is field-oriented. Regular travel is integral to the position — anticipate being on-site at partner locations frequently, potentially over 50% of the time. If you excel in a collaborative environment rather than a traditional office setting, you will excel in this role.

⛳️ Requirements

• Over 10 years of comprehensive experience — with vertical industry expertise in grocery retail or CPG, B2B consulting experience that translates domain knowledge into business solutions, and ideally a background at a technology or AI firm where you’ve gained insights into platform development and sales.

• Profound domain knowledge in at least one grocery vertical — such as merchandising, supply chain, store operations, e-commerce, trade marketing, or CPG — enabling you to gain the trust of a category manager, VP of supply chain, or CPG trade lead from the outset.

• Proven track record of conducting consultative discovery with senior enterprise stakeholders and converting insights into clear, structured requirements.

• Experience in leading organizational change management — including training, workflow redesign, and the integration of new operational rhythms with business teams.

• Outstanding communication skills and executive presence — comfortable presenting to both C-suite and operational audiences, capable of navigating ambiguous, greenfield environments.

• Proficiency in BI and analytics tools (such as Tableau, Looker, Power BI) and workshop facilitation tools (like Miro, Lucidspark) — understanding what you are displacing or enhancing and how to map the replacements.

• A Bachelor's degree in Business, Engineering, Operations, or a related field, or equivalent practical experience.

• Willingness to travel approximately 50% within North America.

🏝️ Benefits

• Highly competitive compensation and benefits package.

• Equity grant for new hires.

• Annual refresh grants.