AI Engineer – Contractual

This is a fully remote position, open to applicants in India.

📋 Description

• Evaluate the existing ElevenLabs environment to identify gaps, inefficiencies, and scalability challenges.

• Define and implement best-practice architecture and operational standards for:

• Call agent configuration

• Estate management

• Reporting and operational visibility

• Plan and execute migration activities from the current setup to an enhanced target-state architecture.

• Optimize and stabilize AI voice workflows and integrations.

• Identify and recommend the most appropriate middleware solutions for client integrations and operational workflows.

• Develop clear technical blueprints, operational procedures, and SOP documentation for ongoing platform management.

• Troubleshoot and resolve issues within AI workflows, integrations, and automation processes.

• Enhance system reliability, maintainability, and operational efficiency across the platform.

• Collaborate closely with internal stakeholders to prioritize enhancements and deliver practical solutions swiftly.

• Contribute innovative ideas for automation and process improvements utilizing AI-driven tools and workflows.

⛳️ Requirements

• Extensive hands-on experience with ElevenLabs in production environments.

• Demonstrated expertise in configuring, optimizing, and troubleshooting ElevenLabs voice agents and workflows.

• Experience establishing best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management.

• Strong knowledge of integrations, APIs, and middleware-driven architectures.

• Experience with Twilio or comparable telephony/contact center platforms.

• Ability to independently evaluate existing systems and implement scalable technical enhancements.

• Excellent troubleshooting and problem-solving skills across cloud-based and AI-powered systems.

• Experience in documenting technical solutions, standards, and operational procedures.

• Comfortable operating with a high degree of ownership and minimal supervision.

• Strong communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders.

• Capability to balance quick execution with long-term maintainability and operational stability.

🏝️ Benefits

• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)

• No Weekend Work: Enjoy a genuine work-life balance, not just a promise.

• Support That Matters: Benefit from mentorship, community engagement, and forums for idea sharing.

• True Belonging: Build a long-term career where your contributions are truly valued.