AI Business Analysis Analyst III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Explore how individuals at Neumo engage in their work, document findings, and pinpoint processes for AI automation.

• Navigate through each department and product suite to create a workflow map.

• Develop a prioritized roadmap for automation opportunities.

• Collaborate directly with department leaders, frontline staff, and the AI team to determine high-impact initiatives.

• Observe employees, carry out structured interviews, and analyze workflows to uncover repeated, high-value knowledge tasks.

• Document end-to-end processes, including steps, frequency, time investment, data involved, decision points, and transitions.

• Categorize process steps for automation, human verification, or manual execution.

• Assess the value of automation opportunities to enable effective prioritization.

• Oversee requests from the automation intake portal.

• Monitor adoption and impact once automations are implemented.

• Recognize patterns across departments for scalable solutions.

⛳️ Requirements

• Minimum of 3 years in a role centered on business process analysis, operational enhancement, or workflow optimization.

• Experience collaborating across various departments or business units, rather than being confined to a single area.

• Background in a company undergoing a merger, integration, or significant operational transformation.

• Proficiency in process mining, value stream mapping, or similar structured discovery techniques.

• Experience managing or participating in an internal automation request intake process.

• Proven ability to map intricate, multi-step processes and identify automation prospects within them.

• Excellent interviewing and observational skills, with the capability to quantify the impact of process modifications (time, cost, error rate, throughput).

• Strong documentation skills. Your process maps and opportunity evaluations will be key deliverables.

• Comfort with uncertainty; you will be investigating areas within the company that lack existing process documentation.

• Understanding of AI capabilities at a conceptual level, including what LLMs can and cannot do, the nature of agentic workflows, and potential automation pitfalls.

• Experience in gov-tech, SaaS, or enterprise software settings.

• Familiarity with Jira, Confluence, or other project management tools.

• Engineering or coding competencies. This position emphasizes process expertise and discovery, with a focus on AI/ML technical knowledge.

🏝️ Benefits

• Competitive benefits and compensation package.