Agente de Atendimento ao Cliente

This is a fully remote position, open to applicants in Brazil.

📋 Description

• You will be responsible for providing support to our clients and users, ensuring an excellent experience during each contact.

• You will collaborate with cross-functional teams, playing a crucial role in identifying unusual behaviors in the use of our product.

• Assist with inquiries and general requests.

• Resolve issues identified in the product's usability.

• Ability to identify, analyze, and resolve reported problems.

• Forward complex issues to the appropriate departments.

• Analyze occurrences related to the service.

• Develop and monitor strategies for problem resolution with clients and users, identifying and addressing operational bottlenecks.

• Suggest and implement process improvements in customer service and system corrections.

⛳️ Requirements

• Experience in B2C and B2B customer service (considered a plus).

• A spirit of collaboration, curiosity, ownership, and respect for differences.

• Strong communication skills (both oral and written), empathy, and the ability to explain and listen patiently.

• Active listening and resilience.

• Proactive attitude.

• Analytical mindset.

🏝️ Benefits

• CLT hiring model.

• Competitive compensation.

• To ensure your well-being and that of your family, we offer health insurance with 100% coverage for the primary member and 75% for the first dependent.

• Dental plan.

• Monthly discount coupon for stores that accept Pix Parcelado.

• Day off on your birthday.

• Meal/Food allowance (Ifood Benefits card).

• Flexible work model, as we operate in a hybrid model and have a space for those who prefer to work in person a few days a week.

• Wellhub.