Affiliate EAP Counsellor, Fluent in Hyderabadi Hindi – Deccani

This is a fully remote position, open to applicants in India.

📋 Description

• Provide exemplary counseling services through in-person, virtual, and telephone formats.

• Implement evidence-based, solution-oriented strategies tailored to employee wellness and care timelines.

• Ensure all case documentation is completed within Lyra's 24-hour compliance requirement.

• Maintain clinical records that adhere to global quality standards and auditing protocols.

• Confirm client interactions via Lyra's official notification system before starting EAP treatment.

• Recognize high-risk situations, crises, and clinical warning signs, and adhere to emergency response SLAs.

• Comply with Lyra's direct-transaction policy; all fees are managed centrally, and direct billing is not permitted.

• Uphold a strict non-solicitation policy and maintain professional boundaries at all times.

• Collaborate effectively with internal operations and clinical oversight teams.

• Exemplify Lyra's core values of clinical excellence, innovation, and empathy.

• Accurately complete clinical and administrative tasks within established SLAs.

• Engage in global care standards and assist corporate employees in addressing personal and professional issues.

⛳️ Requirements

• A Master’s degree or higher in Counseling Psychology, Clinical Psychology, MPhil, or PhD.

• A valid professional license or registration to practice counseling in India.

• At least two years of post-qualification clinical experience following the completion of a Master’s degree.

• Previous experience as an EAP service provider is highly desirable.

• Strong knowledge of short-term, solution-focused therapeutic approaches.

• Demonstrated proficiency in EAP services and workplace wellness initiatives.

• Expertise in stress management and addressing occupational burnout.

• Skills in resolving relationship and interpersonal challenges.

• Proficiency in grief and bereavement counseling.

• Experience in family/play therapy or specialized creative interventions.

• Outstanding clinical abilities and a dedication to evidence-based methodologies.

• Capacity to meet rigorous administrative and documentation deadlines.

• Strong verbal and written communication skills adaptable to various formats.

• Impeccable confidentiality, record-keeping, and compliance practices.

• Ability to work collaboratively with internal operations and clinical oversight teams.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Opportunities for professional development and training.

• Flexible work arrangements to promote work-life balance.

• Access to wellness programs and resources.