Advisory Services Practice Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• **What You'll Do**

• **Methodology & Intellectual Property**

• - Create and oversee the end-to-end delivery methodology, including value discovery frameworks, automation blueprinting, outcome measurement, and delivery governance

• - Establish the framework for identifying, designing, and deploying AI agents as a digital workforce within customer environments, utilizing the M-Files platform

• - Develop toolkits, templates, and repeatable assets that facilitate the scalability of the methodology across a distributed delivery team

• - Set quality standards and implement a continuous improvement loop informed by field experiences

• **Business & Investment Planning**

• - Construct a multi-year business case for the practice, addressing market sizing, revenue models, margin targets, and investment needs

• - Formulate the resourcing strategy by defining capability profiles, headcount plans, and approaches to talent sourcing (internal reskilling vs. external recruitment)

• - Assess build, buy, or partner options; identify and evaluate potential acquisition targets that could enhance capability or market access

• - Present findings and recommendations to senior leadership and, when appropriate, to the board

• **Go-to-Market & Partnerships**

• - Outline the go-to-market strategy: how the practice is structured, priced, and positioned in relation to the M-Files platform

• - Develop partnership and channel models that expand delivery capacity without a proportional increase in headcount

• - Collaborate with Sales leadership to incorporate advisory services into the enterprise sales approach and cultivate reference customers

• **Practice Leadership**

• - Recruit, onboard, and nurture the initial group of internal practitioners

• - Define the career progression, competency framework, and performance metrics for the practice

• - Personally lead selected high-value engagements to validate the methodology and establish customer proof points

⛳️ Requirements

• **What We Are Looking For**

• - Over 7 years of experience in management consulting, strategy consulting, or professional services, focusing on business transformation, operating model design, or organizational change

• - Proven experience in building or scaling a services practice, business unit, or consulting capability, including P&L ownership or significant budget responsibilities

• - Strong strategic planning capabilities: you can transition from market analysis to business case development to execution roadmap and are adept at sizing a market and justifying your assumptions

• - Experience in evaluating inorganic growth strategies such as partnerships, acquisitions, or capability purchases, including due diligence and integration aspects

• - Proficient in executive-level communication and stakeholder management; comfortable presenting investment proposals to leadership teams or boards

• - A history of translating strategy into operational execution: you've authored playbooks that delivery teams have utilized

• **Nice to have**

• - Experience in the enterprise software, SaaS, or intelligent automation sectors, with an understanding of the professional services economics related to a software-led business

• - Familiarity with AI agent frameworks, agentic workflow design, or digital workforce delivery models, either as a practitioner or as someone who has assessed and acquired these capabilities

• - Knowledge of document management, process automation, or information governance domains

• - Previous experience working within or alongside a high-growth technology company

• - Experience with reseller or partner-led delivery models

• **Participation in our Recruitment Process:**

• - Initial Screening with a People & Culture Team Member

• - Interview with the Hiring Manager (Senior Vice President, Global Services)

• - Interview with an Additional Internal Stakeholder (VP, NORAM Services & Global Cloud Migration)

• - Possible Final Interview with Senior Level Sales or Strategy Executive(s)

• **Estimated Time Commitment for Applicants in the Recruitment Process: ~Approx. 3hrs**

🏝️ Benefits

• **Why M-Files**

• - **A genuinely greenfield mandate.** Advisory services represent a new practice at M-Files. You will shape its definition, delivery, and business development.

• - **Customer base and platform to build on.** M-Files supports thousands of organizations in regulated and complex industries. The demand is palpable, and the platform is established. You won't be starting from scratch market-wise. We're proud to have recently been recognized as a Leader in the Gartner® Magic Quadrant™ for Document Management, a key milestone showcasing our ongoing innovation, customer focus, and market momentum.

• - **Leadership's commitment to investment.** This position exists due to M-Files leadership's strategic decision to transition from project delivery to transformation delivery. The investment rationale is already in place — your role is to solidify it.

• - **A real AI strategy.** We are developing AI agents on the M-Files platform that function as digital workers within customer organizations, executing complex tasks, operating within governed information environments, and enhancing human teams at scale. You will determine how this is structured and delivered as a service.

• - **Influence over inorganic strategy.** When internal development is insufficiently rapid, we will explore acquisition or partnership options. You will be a recognized voice in these discussions.

• - **A global, remote-first team.** We work across time zones within a culture of high trust and autonomy. Results are what matter; location is secondary.

• Our guiding principles of **Make It Happen**, **Help Others**, and **Love Customers** inform our daily collaboration. Transparent communication, teamwork, and a strong team spirit are consistently acknowledged as strengths throughout our organization, fostering an environment where individuals can excel while making a meaningful impact.

• **What We Offer:**

• - As a remote-enabled company, our employees appreciate the flexibility to create their own work-life balance

• - 10 paid holidays per year

• - Unlimited Paid Time Off (PTO)

• - 401K Matching Plan (25% of employee contributions up to the IRS maximum)

• - Health insurance options (PPO and HDHP/HSA plans available)

• - Dental coverage

• - Vision coverage

• - Life insurance (equivalent to 1x employee salary)

• - Short-term disability (covered by employer)

• - Long-term disability (covered by employer)

• - Flexible Spending Plan (for medical and dependent expenses)