Advanced Specialist, Customer Success – Faculty Advisor, Nursing and Health Professionals

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with course-level administrators, leveraging discipline expertise and digital product knowledge to advise on the optimal integration of Pearson digital products and implementation strategies that effectively support teaching and learning objectives.

• Provide consultation on digital assessment, grading, and reporting methods; possess an in-depth understanding and knowledge of best practices for teaching with MyLab Nursing and other Health Profession courses.

• Assist customers needing help with curriculum mapping and modifying or creating their courses within MyLab based on specific learning outcomes.

• Develop department-specific training materials, including videos, guides, and both live and recorded webinars as necessary.

• Lead and support the implementation of new innovations and products designed for Pearson’s Nursing curriculum.

• Consult with the product team to provide feedback on products currently in development.

• Collaborate with Sales on campaigns, calls, meetings, demonstrations, and various sales enablement initiatives.

• Utilize a set of success metrics and a reporting structure to deliver written documentation of recommendations and the progression of course design and implementation to customers and internal stakeholders.

• Travel is required for conducting in-person training and implementation workshops, as well as attending relevant conferences and internal meetings.

⛳️ Requirements

• A Master's degree in the assigned discipline area is required.

• An RN license is mandatory.

• A minimum of 5 years of full-time teaching experience at the collegiate level, or an equivalent background.

• Proficiency with learning software; familiarity with Pearson MyLab and eTexts is preferred.

• Experience in other Health Professions, such as Medical Technology, Medical Terminology, Medical Assistance, and Health Records Management and Coding is an advantage.

• Online teaching experience is preferred.

• Experience with Learning Management Systems (LMS) is preferred.

• Proven experience in presenting at conferences, department meetings, and events.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities