Adoption Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and manage the integrated project plan that encompasses both Higharc and customer workflows.

• Facilitate coordination across various program workstreams, including planning and option configuration, estimating and purchasing, sales readiness, integrations, training, and launching.

• Maintain a transparent and up-to-date view of project health, and proactively escalate any stalled decisions, critical path risks, and dependencies across workstreams before they escalate into customer issues.

• Identify and escalate delayed decisions, critical path risks, and cross-workstream dependencies before they evolve into customer challenges.

• Ensure visibility of launch readiness and track that all readiness criteria are current and effectively communicated.

• Enhance Adoption project management standards through the development of templates, playbooks, and reusable delivery artifacts based on real account experiences.

• Collaborate with customer stakeholders, technical leadership, and Client Strategy teams to effectively execute complex statements of work and onboarding strategies.

⛳️ Requirements

• A minimum of 5 years of experience in customer-facing project management, implementation management, technical program management, professional services, SaaS delivery, or overseeing complex business transformation initiatives.

• Proven experience in managing complex, multi-workstream programs across diverse, cross-functional teams.

• Strong discipline in project controls, including project plans, RAID logs, decision logs, dependency tracking, critical path management, and status reporting.

• Excellent written and verbal communication skills.

• Demonstrated ability to hold both internal and external stakeholders accountable for their responsibilities, timelines, and commitments.

• Proficiency in project management tools such as ClickUp (preferred), Smartsheet, Asana, Monday.com, Jira, Notion, or equivalent platforms.

• Willingness to travel to client locations and company events up to 30% of the time.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Unlimited PTO.

• Meaningful maternity/paternity leave for full-time employees.

• Stipend to create the ideal home office.