Admission Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact for prospective families concerning enrollment guidelines, tuition, financial aid, and available programs.

• Oversee the admissions process from the initial inquiry to the completion of enrollment.

• Review and authenticate enrollment documents, such as proof of residency and transcripts.

• Collaborate with the Educational Concierge, marketing, recruitment, and customer service departments.

• Keep precise admissions and family interaction records within SIS and CRM systems.

• Host virtual open houses and informational meetings.

• Remain updated on state-specific ESA programs and financial aid options.

• Manage, prioritize, respond to, and escalate CRM customer service tickets.

• Provide continuous nurture and support to prospective families until an enrollment decision is made.

• Monitor and report admissions metrics including response times, conversion rates, and family engagement.

• Analyze data and trends to enhance admissions and customer service operations.

• Ensure prospect and family data is entered accurately and updated regularly in the CRM.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of experience in admissions, enrollment, student services, or a related field, ideally in an online or private school environment.

• Proficient in student information systems (SIS), CRM platforms, and Microsoft Office/Google Suite.

• Familiarity with education savings accounts (ESAs), financial aid, or tuition assistance programs is advantageous.

• Excellent customer service and communication abilities.

• Strong organizational skills, attention to detail, and data management capabilities.

• Experience with CRM platforms and customer service ticketing is a plus.

• Bilingual speaking and writing skills are required.

• High school diploma is mandatory.

• Annual influenza vaccination or an approved medical/religious exemption is required as a condition of employment.

• Must have authorization to work for any employer in the United States.

• Employment visa sponsorship is not available.

🏝️ Benefits

• Laptop provided by the company.

• Opportunity for remote work.

• Access to Educational Concierge services for families.

• Goal-oriented tracking of student milestones.

• Community-focused virtual learning environment.

• Annual influenza vaccination or an approved medical/religious exemption required as a condition of employment.