Administrative Coordination and Operations Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the operational support for the founder

• Ensure that all activities are thoroughly documented, systematically tracked, and accurately assessed

• Update and manage the client database using Airtable

• Record ongoing projects in ClickUp, including deliverables, deadlines, responsible parties, and current statuses

• Gather and analyze hours worked on each project to assess client profitability

• Create simple dashboards to monitor agency objectives, such as revenue, utilization rates, and profitability

• Draft and revise internal procedures (SOPs) for routine tasks

• Generate reports and follow up with clients; assist in enhancing existing tools

⛳️ Requirements

• Currently pursuing an administrative or management degree (or equivalent qualification)

• Proficient with digital tools (you will have the opportunity to learn Airtable, ClickUp, Make.com — prior experience is advantageous)

• Excellent organizational capabilities and a keen eye for detail

• Independent, inquisitive, and capable of juggling multiple projects at once

• Proficient in written French communication (English skills are a plus)

• Adaptable to a fast-paced entrepreneurial setting

🏝️ Benefits

• Practical experience using a CRM in a real-world context related to profitability

• Opportunity to read and analyze profitability data

• Engage in project management with professional tools (ClickUp, Airtable)

• Develop SOPs and document procedures

• Gain a comprehensive understanding of the operations of a creative agency

• Access to tips and tricks involving AI