Administration Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the implementation of utilization management policies, procedures, and operations.

• Assist in activities that encourage appropriate care and services for members.

• Perform administrative tasks in accordance with established guidelines and procedures.

• Keep accurate records and documentation.

• Achieve quality, productivity, and timeliness expectations.

• Prioritize and finish assigned tasks within specified timeframes.

• Adhere to departmental policies, compliance requirements, and performance standards.

• Raise issues that fall outside established guidelines.

• Work collaboratively with internal teams to meet operational objectives.

• Conduct work under close supervision and within defined processes.

⛳️ Requirements

• Experience in administrative or technical support roles.

• Exceptional verbal and written communication abilities.

• Strong attention to detail.

• Proficient typing and computer navigation skills.

• Capability to manage multiple or competing priorities while utilizing various computer applications simultaneously.

• A commitment to enhancing consumer experience through continuous improvement.

• A High School diploma is preferred.

• Prior experience in a contact center or related customer service roles, with telephone experience being desirable.

• Experience in the healthcare field.

• Proficiency with electronic medical record and documentation systems.

• Familiarity with medical terminology and/or ICD-10 codes.

• Experience with Utilization Review and/or Prior Authorization, ideally within a managed care setting.

• Previous experience working from home.

• Minimum home internet speed of 25 Mbps for downloads and 10 Mbps for uploads.

• Ability to work from a dedicated area without interruptions to safeguard PHI/HIPAA information.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Internet expense reimbursement for employees residing and working from home in California, Illinois, Montana, or South Dakota.

• Telephone equipment suitable to business needs.

• Flexibility in scheduling interviews through HireVue.