Admin, Customer Service Executive – Mandarin-speaking

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee and manage clients' immigration applications, focusing on Singapore Citizenship and Permanent Resident status.

• Maintain clear and regular communication with clients to gather, validate, and organize required documents.

• Offer precise documentation advice and customized guidance, keeping abreast of Singapore’s immigration laws and regulations.

• Compose personalized and impactful cover letters tailored to individual client profiles.

• Ensure accuracy and compliance in all submissions to the relevant government authorities.

• Provide an outstanding client service experience from the initial consultation through to post-submission assistance.

• Respond swiftly to client inquiries and aid in all necessary post-submission processes.

• Maintain digital tracking systems and records with up-to-date information.

• Support with any additional tasks assigned by the management.

⛳️ Requirements

• Minimum Diploma in Hospitality, Mass Communication, Logistics, or a related field.

• Proficient in spoken Mandarin and well-versed in written English.

• At least 3 years of experience in a client-facing role (e.g., customer service, administration).

• Strong attention to detail and ability to efficiently manage large volumes of digital documentation.

• Effective time management skills and the ability to prioritize tasks to meet tight deadlines.

🏝️ Benefits

• Fully Remote (Work From Home)

• Quarterly Bonus

• Medical Claim

• Birthday Allowance