Accounts Receivable Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Active Collections & Outreach: Engage in high-volume outbound calls and email follow-ups to secure payment commitments and address outstanding invoices.

• Aging Report Audit: Regularly monitor the Aging Report within the internal operating system to pinpoint priority accounts and overdue high-balance items.

• Relationship Management: Serve as the "face of AR," addressing client concerns, identifying reasons for unpaid bills (e.g., wrong department, missing information), and resolving issues promptly.

• Payment Processing: Process credit card payments manually over the phone and resend digital invoices featuring "Click-to-Pay" links to enhance the client experience.

• Specialized Construction Billing: Oversee complex billing documentation and pay applications within platforms such as Procore and GCPay.

• Precise Documentation: Keep thorough records on payment commitments and follow up precisely as promised to ensure no balances "fall through the cracks."

• Daily Reporting: Generate End-of-Day (EOD) reports summarizing collection totals, call/email activity, and potential "red flag" accounts.

⛳️ Requirements

• 3+ Years of Experience: Demonstrated success specifically in Accounts Receivable and Collections (B2B experience is essential).

• Native-Level English: Outstanding verbal and written English is crucial for handling sensitive financial discussions with U.S.-based business owners.

• Experience with Billing Portals: Previous familiarity with Procore, GCPay, or similar project-based billing systems is a significant asset.

• Technical Proficiency: Comfortable using SaaS platforms, VOIP phone systems (3CX), and Google Workspace.

• Detail-Oriented & Organized: Ability to manage multiple payment timelines and a high volume of administrative follow-ups accurately.

🏝️ Benefits

• Salary: $1,500 + USD (additional based on experience)

• Schedule: Monday – Friday, 8:30 AM – 5:30 PM PST (strict adherence to U.S. Pacific Time is required).

• Time Off: 10 days of PTO (accrued after 90 days) plus observed U.S. Federal Holidays.

• Remote Work: Fully remote environment with modern technology tools provided.

• Training: Extensive on-the-job training related to industry-specific substrates and billing software.