Accounts Receivable Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, mentor, and cultivate the Accounts Receivable team, promoting a culture of accountability and high performance.

• Set clear objectives, KPIs, and expectations that align with the financial goals of the company.

• Supervise recruitment, onboarding, training, and continuous professional development initiatives.

• Manage team workload, including timecards, PTO, and the distribution of tasks.

• Oversee comprehensive AR operations, which encompass invoicing, collections, cash application, and the resolution of disputes.

• Lead intricate collections efforts with a strong focus on customer service and relationship management.

• Design and execute customized billing plans and payment arrangements tailored to client requirements while safeguarding company cash flow.

• Act as the escalation point for sensitive or high-value accounts.

• Collaborate with customers to address billing concerns, negotiate payment terms, and enhance overall satisfaction.

• Create and maintain weekly and monthly AR reporting packages for Finance leadership.

• Monitor and evaluate key performance metrics, such as Days Sales Outstanding (DSO), aging and delinquency trends, collection effectiveness, invoice accuracy, and cycle times.

• Provide actionable insights and recommendations to enhance cash flow and mitigate risk.

• Develop and refine dashboards to improve visibility into AR performance.

• Serve as the subject matter expert (SME) for billing and collections processes.

• Identify opportunities to streamline workflows, increase efficiency, and improve customer experience.

• Ensure adherence to internal controls, financial policies, and data privacy standards (PII/PHI where applicable).

• Collaborate across departments with Sales, Customer Success, and Finance to align billing processes with client lifecycle requirements.

• Support forecasting and cash flow planning through precise AR data and trend analysis.

• Guarantee timely and accurate invoicing in accordance with contract terms and company policies.

• Monitor team performance against service-level expectations and departmental KPIs.

• Provide hands-on assistance when necessary to ensure continuity during peak times or staffing shortages.

• Maintain effective communication with internal and external stakeholders to facilitate efficient issue resolution.

⛳️ Requirements

• Over 7 years of experience in Accounts Receivable, with a minimum of 5 years in a leadership capacity.

• Demonstrated experience in managing custom billing plans and payment arrangements.

• Strong background in collections with a customer service-oriented approach.

• Experience in owning and delivering AR reporting and performance metrics.

• Proficient in accounting/ERP systems and reporting tools.

• Experience with Netsuite and system implementation is a plus.

• Exceptional communication, negotiation, and problem-solving abilities.

• Skilled in data analysis and reporting, with a capacity to leverage technology for process improvements.

🏝️ Benefits

• Health, dental, and vision insurance, along with Company-sponsored Life Insurance.

• Retirement savings plan with company matching contributions.

• Paid vacation time, sick leave, and holidays.

• Continuous training and development programs.

• Opportunities for career advancement within the organization.

• Flexible work schedules.

• Remote-first environment with annual company-wide conferences.

• Employee assistance program for personal and family wellness.

• Discounts on products and services through Insperity.

• Recognition programs for exemplary performance.

• Company-sponsored social events and activities.