Account Support Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take charge of the comprehensive coordination of brand campaigns, ensuring timely and high-quality execution of programs.

• Oversee logistics, which includes shipping, production, and communication with Event Organizers.

• Collaborate with 3PL and creative partners regarding quotes, timelines, production, and invoicing.

• Ensure precise tracking and execution of all campaign details across various systems.

• Act as the main point of contact for Event Organizers during ongoing campaigns.

• Foster offer acceptance by proactively reaching out through email, phone, and SMS.

• Address inquiries and swiftly resolve issues to guarantee a smooth experience.

• Cultivate strong relationships with organizers to encourage repeat participation and foster long-term growth.

• Oversee billing workflows, ensuring accuracy and timely processing.

• Collaborate with finance and internal teams to uphold compliance and address discrepancies.

• Keep Organizer profiles updated with current contact, billing, and logistics information.

• Work closely with Account Managers and Coordinators to assist in account strategy and execution.

• Communicate client goals and campaign requirements to internal teams.

• Record activities and maintain precise documentation in CRM and internal tools.

• Identify and propose enhancements to internal processes and campaign execution.

• Offer feedback on product performance and usability.

• Proactively troubleshoot issues and assist in minimizing inefficiencies across workflows.

⛳️ Requirements

• 1–2 years of experience in customer success, account management, operations, or a comparable client-facing role.

• Exceptional organizational skills paired with a keen attention to detail.

• Capability to manage multiple priorities and adhere to deadlines in a fast-paced setting.

• Outstanding written and verbal communication abilities.

• Comfortable collaborating cross-functionally with both internal and external partners.

• Self-motivated individual with a proactive, problem-solving attitude.

• Proficiency in Google Workspace (Docs, Sheets, etc.).

• Strong skills in Excel/Google Sheets (e.g., VLOOKUP, SUMIF).

• Experience with CRM systems and project management tools (e.g., Asana).

• Background in events, partnerships, or experiential marketing.

• Experience with logistics, vendors, or supply chain coordination.

• Familiarity with AI tools aimed at improving efficiency.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits package.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.