Account Success Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Facilitate the transition meeting between Sales Representatives and OBC customers to manage the onboarding process.

• Review and confirm that all customer setup information is correct.

• Reach out to customers before delivery to verify the scheduled delivery date.

• Ensure in MAS that the container has been delivered and examine routing to affirm the service day.

• Contact the customer to verify the receipt of the container and discuss the planned service day.

• Follow up with the customer after the initial service to ensure it was completed to their satisfaction.

• Reach out to the customer to discuss the invoice, confirm that service levels are accurate, and review any contamination charges.

• Conduct a transition meeting between OBC and account managers to address future needs and concerns.

⛳️ Requirements

• Bachelor’s Degree from an accredited institution, or equivalent experience in lieu of a degree.

• High School Diploma or GED from an accredited institution.

• A minimum of 4 years of relevant work experience.

• At least 2 years of experience in customer service, in addition to the educational requirements.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision care.

• Life insurance.

• Short-term disability coverage.

• Stock purchase plan.

• Company match on 401K contributions.

• Paid vacation time.

• Paid holidays.

• Personal days off.