Account Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee all mailouts within the MRO Clinics CarePortal to guarantee the efficient distribution of information.

• Ensure that recipient information is both accurate and complete for each mailout prepared for release.

• Release medical records, imaging, and forms in the correct format (paper or electronic) in accordance with MRO Clinics policies and the preferences of the requester.

• Coordinate with courier services to arrange package pickups when necessary.

• Collaborate with notaries for necessary certifications prior to releases, when applicable.

• Manage and process incoming records requests received via email or online submissions, as well as through MRO Clinics' main fax line.

• Provide timely and precise status updates to requesters who inquire via email or phone.

• Assist walk-in patients/requesters and coordinate with Account Managers as required to address any urgent requests or inquiries.

• Retrieve and/or burn imaging records onto CD/DVD for distribution via mail or patient pickup.

• Monitor the inventory of office supplies and request additional stock as needed.

• Report any issues or errors to department leaders as necessary.

⛳️ Requirements

• Strong organizational skills, time management abilities, networking capabilities, and excellent verbal and written communication skills.

• Self-motivated with a strong drive and initiative.

• Exceptional customer service skills, demonstrating empathy, compassion, promptness, and a commitment to getting the job done.

• An outgoing and confident demeanor.

• A commitment to confidentiality and discretion is essential.

• Ability to effectively and professionally collaborate with employees at all levels within the organization.

• Proficient in understanding and presenting health information data while maintaining HIPAA compliance.

• Flexibility to adapt to frequent changes in the industry and office environment.

• High School Diploma or an equivalent qualification is required.

• Previous experience in customer service and conflict resolution is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) plan

• Annual cash bonus