Account Solution Engineer – Higher Education

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Spearhead the Solution Cycle – Work closely with account executives, product specialists, and partners to steer the technical elements of the sales cycle from initial discovery to final closure.

• Grasp Institutional Needs – Interact with educational institutions to thoroughly comprehend their specific challenges and strategic objectives, aligning them with Salesforce’s offerings.

• Position Salesforce as a Strategic Ally – Effectively communicate how the Salesforce platform and its products, including Agentforce for Education, resonate with institutional goals.

• Develop and deliver customized demonstrations that highlight Salesforce solutions in relation to the strategic and technical aims of educational institutions.

• Utilize Industry and Technical Knowledge – Convert educational business processes into effective technological solutions, showcasing Salesforce's capabilities to both technical and non-technical audiences.

• Assist in RFP and Proposal Procedures – Take charge of the technical responses to RFPs and RFIs, ensuring they align with institutional priorities while clearly illustrating the value of Salesforce.

• Collaborate Across Teams – Effectively partner with account teams, solution specialists, professional services, and Salesforce partners to ensure Salesforce solutions meet institutional requirements.

• Stay Updated on Industry Trends – Continuously enhance knowledge of educational challenges and technological advancements, integrating insights into proposed solutions.

• Achieve Performance Metrics – Fulfill quarterly and annual targets related to customer engagement, solution development, and revenue contribution (NNAOV).

• Commit to Professional Development – Engage in training, certifications, and mentorship programs to continually enhance expertise and effectiveness in the role.

• Drive Usage & Value Realization – Support efforts for consumption and activation, including account QBRs, health checks, and technical workshops, to promote product adoption, NCR, and minimize attrition risk.

• Estimate Consumption & Scope Use Cases – Collaborate with account teams to identify and document use cases, estimate credit consumption, and create consumption plans that facilitate successful adoption of AI and Data products.

• Expertise in Agentforce & AI/Data Use Cases – Create and present Agentforce and Data360 Cloud use cases tailored to educational institutions, including POCs, workshops, and technical deep-dives that illustrate AI-driven transformations for student success and operational efficiency.

⛳️ Requirements

• Over 7 years of combined experience with Salesforce or other CRM solutions, specifically in the education sector.

• More than 5 years of experience in solution engineering, consulting, enterprise software delivery, or customer success.

• Certifications in Artificial Intelligence and/or Data, preferably Salesforce-related, focusing on generative AI and LLM concepts.

• In-depth understanding of educational operations, including student lifecycle management, academic operations (registrar, advising, curriculum management), financial aid, student success initiatives, enrollment, and alumni relations.

• Strong technical proficiency, with experience in configuring and showcasing Salesforce or similar enterprise platforms in a sales or implementation setting.

• Outstanding communication and presentation abilities, capable of translating complex technical concepts into clear, value-oriented narratives for stakeholders at every level—from IT teams to university presidents.

• Demonstrated ability to lead discovery sessions, comprehend institutional challenges, and develop customized solutions that promote digital transformation in higher education.

• Familiarity with RFP and proposal processes, including crafting responses that align with institutional needs and emphasize Salesforce’s value proposition.

• Excellent time management and prioritization skills, capable of handling multiple engagements in a dynamic sales environment.

• A strong curiosity and enthusiasm for technology, with a commitment to continuous learning, experimentation, and staying ahead of trends in education and CRM solutions.

• Collaborative mentality, able to work cross-functionally with sales, professional services, product teams, and partners to ensure customer success.

• Willingness to travel for client meetings, presentations, and industry events, approximately 40% of the time.

🏝️ Benefits

• Time off programs

• Medical coverage

• Dental insurance

• Vision care

• Mental health support

• Paid parental leave

• Life and disability insurance

• 401(k) plan

• Employee stock purchasing program