Account Resolution Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Maintain a professional tone and respectful demeanor during all interactions with patients or authorized parties by consistently delivering outstanding “patient-focused service.”

• Rigorously follow the Company’s Compliance guidelines and expectations, including Local, State, and Federal regulations.

• Adhere to the Company’s call structure expectations, which include, but are not limited to, proper collection steps and techniques.

• Accomplish all assigned objectives.

• Accurately identify individual account circumstances and provide suitable resolutions.

• Properly status accounts and update relevant fields/windows within those accounts for future follow-up.

• Supply pertinent information by effectively utilizing all available tools and resources to assist in resolving accounts.

• Maintain route maintenance backlog at an acceptable level.

• Identify urgent issues and escalate them to management as they arise.

• Collaborate effectively with team members and management, avoiding contributions to unproductive group conflict or negativity.

• Represent the Company positively through professional conduct, attitude, and appearance.

• Adhere to Company confidentiality and security policies and procedures.

• Understand and comply with Company policies and procedures.

• Perform other duties as assigned by management.

⛳️ Requirements

• Previous experience in collections is preferred.

• Excellent communication skills are required.

• Basic computer skills are necessary.

• Strong customer service skills.

• Effective conflict resolution abilities.

• High attention to detail is essential.

🏝️ Benefits

• Health, Dental, Vision

• HSA and FSA Accounts

• Voluntary Insurance

• Paid Holidays

• PTO

• 401(k)