Account Processor 3

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Execute document processing and maintain records related to customer accounts.

• Input new account details and modify information on current accounts.

• Document transactions accurately.

• Address customer inquiries and resolve any issues they may have.

• Receive, categorize, consolidate, and summarize various documents and information.

• Generate reports and provide administrative assistance.

• Fulfill customer requests for information.

⛳️ Requirements

• Possession of a high school diploma or its equivalent.

• Generally three to five years of experience in clerical roles and customer service.

• Comprehensive knowledge of the products, services, terminology, procedures, and systems relevant to the assigned area.

• Excellent customer service abilities.

• Capability to handle multiple projects and deadlines concurrently while ensuring a high level of customer service.

• Skill in identifying and resolving or escalating complex issues.

• Competency in navigating computers with various software packages, including Microsoft Office applications.

• Strong verbal and written communication skills.

• Availability to work from 8am to 5pm, Monday to Friday, Central Time.

• Ability to adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety policies.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability leave and parental leave.

• 401(k) plan and employer-funded retirement options.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays each year.

• Assistance for adoption.

• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise mandated by law.

• Programs for incentives and recognition.

• Opportunity for equity stock purchase.

• Contributions to 401(k) and pension plans.