Account Manager – Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Customer Lifecycle: Oversee a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — acting as the primary point of contact post-sale.

• Drive Expansion: Actively seek out and pursue upsell and expansion opportunities within the fiscal year through account planning, stakeholder engagement, and a thorough understanding of each customer's objectives.

• Collaborate on Value: Work in close partnership with customer stakeholders to identify new use cases, align on outcomes, and ensure they are achieving measurable value from HG — reinforcing the case for renewal and growth.

• Mitigate Risk: Monitor account health and engagement indicators to detect at-risk accounts early and implement retention strategies before churn becomes a concern.

• Utilize Data and AI: Employ AI and modern customer success tools to analyze account health, prioritize outreach, and continually refine your strategies for expansion and retention.

• Collaborate Across Functions: Work alongside Product, Marketing, and Sales to create account plans, escalate obstacles, and integrate customer feedback into the business.

• Serve as a Customer Advocate: Represent the customer's voice within the organization, helping to improve HG's offerings and processes through real-world feedback.

⛳️ Requirements

• Demonstrated Account Management Experience (3-5 years): A history of managing and enhancing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with proven success in both renewal and expansion.

• Quota Achievement: Consistent accomplishment of renewal and expansion goals, with examples of contributing to significant account growth.

• Consultative Approach: Exceptional critical thinking and communication skills that enable you to become a trusted advisor — rather than just a vendor contact.

• Commercial Acumen: Comfortable navigating renewals, pricing negotiations, and contract discussions while maintaining strong customer relationships.

• Tech-Forward Mindset (Required): Proven ability to rapidly adopt and utilize AI tools to enhance client engagement, analyze trends, and drive strategies for expansion and retention.

• Adaptable and Self-Directed: Resourceful and organized, capable of thriving and prioritizing tasks without a strict playbook.

• Industry experience in data, SaaS, or B2B technology is a significant advantage.

🏝️ Benefits

• Competitive base salary plus performance-based bonus

• Comprehensive health, dental, and vision benefits

• Flexible, remote-first work environment

• Meaningful work with a direct impact on revenue and customer success

• A culture that invests in your growth and development