Account Manager, Dealer Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for dealer leadership, encompassing Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field representatives.

• Cultivate deep, trusting relationships that enhance long-term loyalty and strategic alignment.

• Perform proactive business reviews, executive updates, and maintain ongoing communication touchpoints.

• Take ownership of renewal preparation, negotiation strategies, and contract execution for designated accounts.

• Collaborate with Solution Performance Managers/Subject Matter Experts to ensure customers fully adopt and leverage their solutions.

• Track product utilization, customer satisfaction, support ticket trends, and performance key performance indicators.

⛳️ Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.

• Strong grasp of dealership workflows across fixed ops, variable ops, CRM, and marketing.

• Proven experience in managing a customer portfolio, with responsibility for retention and growth.

• Outstanding communication, relationship-building, and presentation capabilities.

• Proficient in analyzing data and converting insights into actionable customer recommendations.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development