Account Manager, Data Center

This is a fully remote position, open to applicants in California.

📋 Description

• Develop a robust customer base that evolves into key accounts.

• Initiate and facilitate actions necessary for inclusion in the Approved Vendor List (AVL) of hyperscalers such as NVIDIA, Google, Meta, and AWS.

• Supply the Product Management and Engineering teams with essential technical and commercial details to specify and design a tailored product portfolio or customized solution.

• Foster long-term relationships with customers.

• Maintain existing business accounts.

• Drive account expansion through upselling and collaborate with local and international teams to ensure seamless service delivery.

• Serve as the company's representative, managing daily communications and client inquiries.

• Onboard new clients, ensuring they comprehend the product or service and establishing clear expectations.

• Organize regular meetings to assess progress, collect feedback, and align objectives.

• Keep clients engaged and satisfied to reduce churn.

• Identify opportunities to provide additional products or services that address client challenges and enhance company revenue.

• Comprehend each client's specific business objectives and customize offerings to support their success.

• Respond promptly to resolve client disputes, address complaints, and assist with escalations.

• Anticipate risks and mitigate surprises to ensure uninterrupted business continuity.

• Collaborate closely with product, sales, marketing, and technical teams to execute client projects and meet deadlines.

• Represent client needs internally, prioritizing the buyer experience while balancing company profitability.

• Oversee and assist with renewals and contract negotiations.

• Analyze account metrics, prepare progress reports, and present findings to both clients and internal stakeholders.

• Support and assist in monitoring ongoing global PTD Data Center key projects, including inquiries, quotes, and orders.

• Assist Sales and Business Development in formulating, implementing, and continuously refining the sales and marketing strategy.

• Ensure accurate order and demand forecasts and provide necessary information for operational and production capacity planning, along with the timing of required additional investments in equipment and/or resources.

• Assist Stäubli's internal departments in addressing customer complaints.

• Monitor market trends and periodically report on market developments, products, competitors, new trends, target achievements, and significant events.

• Support new product launches.

• Aid in controlling and reporting local sales activities, including revenue, growth, market, product, and customer-related targets for sales and segment managers.

• Contribute to the development of sales budgets and forecasts.

⛳️ Requirements

• Bachelor’s degree in Engineering.

• Proven track record in sales, business development, or key account management (KAM).

• Proficiency in Office 365, CRM (e.g., Aurea), and ERP (e.g., SAP).

• Native English speaker or equivalent level of proficiency.

• Knowledge of additional languages is a plus.

• Outgoing, sales-driven, and internationally experienced individual.

• Ability to work independently with flexibility, organizational skills, and a confident demeanor, even in international settings and with clients.

• Strong and clear communication skills.

• Team-oriented approach.

• Ability to think comprehensively.

• High commitment level and willingness to travel domestically and internationally.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive benefits package.

• Supportive and collaborative work environment.