Account Manager, Customer Service

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver exceptional and dependable customer service with a proven history of success.

• Communicate promptly and knowledgeably through phone and email.

• Address and/or escalate all customer issues and concerns as needed.

• Assist customers and fulfill their requests swiftly and effectively.

• Comprehend all procedures required to complete each phase of a job, including order entry, pre-press, printing, post-press, and shipping.

• Manage customer orders through our order management system.

• Navigate the order management system and document notes when necessary.

• Demonstrate strong product and production knowledge for out-of-home applications.

• Interpret primary drawing and page layout formats for artwork and color presentation.

⛳️ Requirements

• At least two years of experience in Account Management or general administrative roles.

• Strong written and verbal communication skills, both with colleagues and clients.

• Exceptional grammar and proofreading abilities.

• Ability to learn quickly.

• Capacity to manage multiple tasks while continually reassessing priorities.

• Keen attention to detail and commitment to effective communication, along with a sense of urgency regarding deadlines.

• Proficient in computer skills, including Microsoft Windows Office Suite and Outlook.

• Willingness to learn company-specific software.

• Background in computer graphics or design is a plus.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Supportive work environment.