Account Manager – Business Development Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a specialist in how Bloomerang’s fundraising, donor, and volunteer management solutions empower nonprofits to fulfill their missions.

• Address inbound inquiries and reconnect with previous prospects from the Bloomerang customer base, ensuring prompt follow-up and maximizing conversion rates.

• Evaluate and categorize inbound leads through phone, email, and live chat, qualifying upsell opportunities and arranging meetings for Account Managers.

• Develop and maintain a 90-day rolling pipeline of high-quality potential meetings from leads, employing creative and strategic outreach to nurture relationships and convert them into qualified meetings.

• Collaborate with marketing and sales teams, offering insights on lead quality and assisting in refining messaging to enhance conversion rates.

• Consistently achieve (and ideally surpass) business development KPIs, such as response time, lead-to-meeting conversion rate, and pipeline influence rate.

• Ensure accurate maintenance of sales data and lead tracking using Salesforce, Qualified Chat, Chilipiper, and Outreach, documenting all interactions and progress to facilitate a smooth handoff.

⛳️ Requirements

• A minimum of 1 year of sales experience (SDR, BDR, or sales internship preferred) or relevant business experience with a keen interest in SaaS sales.

• A genuine passion for assisting nonprofits and a strong desire to comprehend their challenges.

• A proactive mindset with the capacity to adapt and motivate oneself daily without relying on warm leads.

• Resilience and tenacity—ability to navigate rejection and utilize it as a learning opportunity.

• Excellent communication and storytelling abilities—both written and verbal—to engage with senior leaders and address objections confidently.

• A curious and receptive attitude with a commitment to continuous improvement and the ability to ask insightful questions to grasp nonprofit needs and challenges.

• Familiarity with Salesforce, Outreach, and Chilipiper is advantageous.

• Capability to actively explore, learn, and responsibly incorporate AI tools into daily tasks to enhance efficiency and support Bloomerang's mission.

🏝️ Benefits

• Health + Wellness: Comprehensive health, vision, and dental insurance options.

• Time Off: Competitive PTO package including 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave.

• 401k: 401k match to support your future investments.

• Equipment: All necessary tools for success will be shipped directly to your home.