Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of expanding accounts while acting as a dedicated advisor and a crucial contributor to client success.

• Identify new opportunities and provide impactful talent solutions that enable your clients to grow and meet their business goals.

• Perform regular, insightful check-ins with clients to collect feedback, evaluate account health, and identify new business challenges.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• A minimum of 3 years of experience in an Account Management position with a proven track record of exceeding revenue-related targets and a deep understanding of client requirements and relationship building.

• At least 1 year of experience in software consulting or tech sales, showcasing a strong grasp of the software project management lifecycle.

• A thorough capability to convert client business goals into strategic solutions and actionable project plans that illustrate Toptal’s value.

• Client-focused. Driven to cultivate robust relationships and dedicated to the success of clients, which includes the talent we supply, the experiences we provide, and the results we deliver.

• Possess a growth mindset. Always seeking opportunities to learn, develop, and enhance skills. Open to coaching for personal and professional advancement.

• Proactive. A self-starter who embraces complete ownership. Engages clients through various communication methods and proactive outreach, rather than waiting for them to express new opportunities or concerns. Analyzes their trajectory, identifying gaps, needs, and potential obstacles before they arise.

• A critical thinker. Capable of critically assessing a client’s technical and operational challenges to propose high-impact talent solutions that foster account growth and enhance your role as a strategic partner.

• Competitive. Strive to improve and become a better version of yourself daily.

• Commitment to disciplined, consistent account management and adherence to processes on a day-to-day basis to execute account strategies and promote long-term growth.

• Maintain an optimistic and ambitious attitude in response to change—advocating for new sales offerings, refining strategies to stimulate growth, and achieving demanding targets.

• Proactive. A self-starter who takes ownership of accounts, including successes and setbacks, while comprehending our mission and undertaking the necessary work to drive us towards that goal without needing direction. Anticipates obstacles and thinks multiple steps ahead of potential issues.

• Collaborative. Success at Toptal is determined by teamwork, both within Toptal and with client accounts; nothing is accomplished in isolation.

• Self-motivated and quick-thinking, thriving in a fast-paced work environment. Exceptional time management skills are essential for success in this position.

• Possess a sense of humor and a grounded personality; you don’t take yourself too seriously. We are a high-performance team that values authenticity and wit.

• Willingness to travel regularly or periodically to connect with Toptal clients and customers both locally and beyond.

• Excellent written and verbal communication skills.

• Capability to operate in a fast-paced, rapidly evolving company while managing a variety of challenges, deadlines, and diverse contacts.

• Must be a world-class individual contributor to succeed at Toptal; this role is not just about directing others.

🏝️ Benefits

• Remote position

• No visa sponsorship or assistance

• Communication must be in English