Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and coordinate all client-facing activities associated with NeoHealthHub, ensuring that clients enjoy a consistently exceptional experience throughout the entire engagement lifecycle — from onboarding and contract setup to delivery, reporting, and offboarding.

• Serve as the main point of contact for assigned NeoHealthHub clients, fostering strong, trustworthy relationships with all key stakeholders.

• Maintain regular and meaningful communication with clients, proactively identifying their needs and opportunities to enhance value and service delivery.

• Lead and participate in client account meetings to discuss performance relative to contractual KPIs and provide relevant market insights.

• Continuously explore ways to enhance working practices and improve the overall client experience at NeoHealthHub.

• Collaborate closely with the operations team to ensure that all necessary contracts, Statements of Work, and payment terms are finalized and in place before any project or sales activity commences.

• Confirm that all KPIs are clearly communicated to delivery teams and monitored regularly throughout the contract duration.

• Keep track of contract renewal dates, proactively initiate discussions regarding renewals, and ensure the timely completion of all renewal documentation.

• Ensure that clients are professionally offboarded at the conclusion of each contract and that all records are properly archived with the operations team.

• Work in conjunction with the finance team to ensure timely issuance of client invoices, receipt of purchase orders, tracking of payments, and prompt follow-up on any late payments.

• Manage accrual lists and assist with accurate budgeting and forecasting activities.

• Oversee and maintain the company CRM system, ensuring precise and up-to-date data entry, stage monitoring, and reporting.

• Update and manage all internal administrative tasks in line with established timelines, utilizing company IT and data collection systems.

• Ensure that all client-related activities comply with the ABPI Code of Practice and all other relevant legal, regulatory, and ethical standards at all times.

• Schedule and coordinate client-led technical product training and pharmacovigilance awareness training for Market Access Directors at the commencement of each contract, including gathering attendance records and validation certificates.

• Collaborate with the operations team to ensure that all training records are logged in HR files and compliance records for the company.

• Assist with planned self-inspection audits of activities to monitor compliance with company Standard Operating Procedures and report any deviations.

• Adhere to all company policies and Standard Operating Procedures.

• Identify and communicate opportunities for business development within the NeoHealthHub service portfolio.

• Assist the Senior Director of Client Services with business development activities as necessary, leveraging existing client relationships to uncover growth opportunities.

⛳️ Requirements

• Possession of a full, clean driving license.

• A degree or an equivalent qualification.

• Proven track record of success in an account management or client services role.

• Experience in working with and maintaining excellence in CRM system reporting.

• Proficiency in Microsoft Office applications, including PowerPoint, Word, and Excel.

• Post-graduate qualification.

• ABPI qualification.

• Marketing or a relevant professional qualification.

• Experience within the pharmaceutical or healthcare industry.

• Documented evidence of managing adherence to the ABPI Code of Practice.

🏝️ Benefits

• Benefit offerings outside the US may vary by country and will align with local market practices. Eligibility and effective dates may differ for some benefits and for team members covered under collective bargaining agreements.