Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the comprehensive commercial recovery process for at-risk accounts by utilizing structured intervention playbooks.

• Spearhead restructures that encompass pricing migrations, address competitive threats, and streamline platform rationalization as a result of mergers and acquisitions.

• Rebuild trust and reaffirm the OutSystems ROI and value proposition at the executive and VP levels.

• Discover new business units and use cases to facilitate long-term ARR growth.

⛳️ Requirements

• Demonstrated success in complex SaaS renewal negotiations and managing distressed or at-risk accounts.

• Capability to assess a portfolio based on risk factors and urgency.

• Outstanding ability to rebuild relationships and navigate organizational complexities.

• Proficiency in collaborating seamlessly with a dedicated Solutions Architect and current Customer Success Managers (CSMs).

• A proactive approach in high-pressure situations.

🏝️ Benefits

• Competitive compensation packages designed to attract and retain top talent.

• Genuine growth opportunities through structured programs.

• Professional Development Fund.

• Internal Mobility Program.