Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• You will take ownership of and manage a portfolio of regional accounts.

• Create account strategies and drive renewals, upsells, and cross-sells for our strategic accounts.

• Act as the main point of contact for customer communications and escalation issues.

• Collaborate with Sales Engineers and Product teams to provide value-driven solutions.

• Monitor account health and proactively identify and address risks or opportunities.

• Represent Körber at regional industry events and client workshops.

⛳️ Requirements

• 2 to 4 years of experience in account management or customer success.

• Demonstrated ability to manage multiple accounts and cultivate long-term relationships.

• A strong understanding of the pharma or life sciences industry is preferred.

• Excellent communication, negotiation, and problem-solving skills.

• Strong organizational and time management skills.

• Proficient with CRM tools and digital communication platforms.

• Ability to work collaboratively across teams and departments; global experience is a plus.

• Prior experience in software sales or life sciences is advantageous.

• A bachelor’s degree in business, life sciences, or a related field is preferred.

🏝️ Benefits

• You will work in a modern work environment that fosters an open culture towards improvements and new ideas.

• You will be part of a globally operating company with a diverse customer base and a growing business.

• You will benefit from international collaboration within a group-expert network to implement company-wide concepts.

• You will join a team focused on addressing customer requirements.

• You will receive an attractive compensation package that includes health, dental, vision insurance, and a retirement plan.