Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the primary Account Manager for a designated Account Executive, assisting in the maintenance and growth of their specific business within assigned accounts.

• Address Customer inquiries promptly and facilitate resolutions.

• Function as a liaison among Customers, Vendors, and GuidePoint resources for the designated AE.

• Cultivate and retain knowledge of Products, Industry trends, Vendor Resources, and GuidePoint Security Service offerings.

• Establish and sustain relationships with GuidePoint key Vendors and the Customers of the Account Executive.

• Utilize Vendor resources and relationships to provide value to Customers.

• Enhance communication frequency and engagement with the AE's customer base.

• Oversee open opportunities in existing accounts with support from the AE.

• Identify whitespace opportunities with Customers and Vendors.

• Represent the GPS AE during customer meetings as necessary.

• With guidance from the AE, facilitate the closing of renewal, upsell, and new sales cycles.

• Provide proactive support for upcoming renewals, identifying upsell opportunities and supporting existing business.

• Collaborate on marketing communications to the account base with targeted follow-ups.

• Focus on promoting and selling GPS Professional Services Engagements across the targeted account base.

• Assist the AE with forecast management and internal strategic reporting.

• When necessary, utilize salesforce.com to produce quotes, track open opportunities, and manage renewal opportunities.

• Perform additional duties as assigned.

⛳️ Requirements

• Demonstrated success in Inside Sales.

• Experience in Cyber Security is mandatory.

• Exceptional attention to detail and a strong commitment to follow-through are required.

• Ability to collaborate effectively within a team environment.

• Strong multitasking capabilities.

• A consistently positive attitude, a strong drive for results, and the capacity to navigate ambiguity.

• Excellent written and verbal communication skills, with the ability to convey information clearly and succinctly through email, phone, and written correspondence.

• Flexibility in work schedule is necessary.

• Proficient in Salesforce.com and Microsoft Office.

• A Bachelor’s Degree is preferred.

🏝️ Benefits

• Primarily a remote workforce (U.S. based only; some travel may be necessary for certain roles, with on-site work required for Federal positions).

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint covers 90% of the premium for employees and 70% for family plans (spouse/children/family)) or a High Deductible Health Plan with HSA (GuidePoint pays 100% of employee premiums and 75% for family plans (spouse/children/family)). For the High Deductible/HSA plan, GPS contributes in 4 equal quarterly installments: ($850 per employee annually / $1750 per family annually, including spouse/children/family options).

• Group Dental Insurance: GuidePoint pays 100% of premiums for employees and 75% for family plans.

• 12 corporate holidays along with a Flexible Time Off (FTO) program.

• Healthy allowance for mobile phone and home internet expenses.

• Eligibility for a retirement plan after 2 months during open enrollment.

• Pet Benefit Option available.