Account Manager

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Utilize industry expertise and skills to enhance our cutting-edge transportation services.

• Demonstrate exceptional customer service while recognizing and appropriately escalating any daily challenges or service shortfalls.

• Assist in the management of daily account services, which includes recruiting, vetting, and credentialing third-party transportation providers.

• Oversee Field Operations, encompassing new client onboarding, client retention and development, as well as expanding existing accounts.

• Responsible for the ongoing enhancement of a safe, efficient, and effective transportation system.

• Act as a liaison between EverDriven and our clients, offering guidance, direction, and constructive feedback.

• Ensure a safe and efficient environment for passengers, contractors, and the general public by adhering to regulatory and client policies and procedures.

• Monitor local transportation services to ensure compliance with the terms, conditions, and specifications outlined in EverDriven contracts with clients and providers.

• Develop and sustain open lines of communication with project contractors, community officials, and agency personnel.

• Collaborate with various EverDriven departments to create and maintain documentation related to provider information, operations, and safety inspections.

• Comprehend and adhere to safety regulations established by regulatory authorities and client contracts.

• As part of regular business activities, individuals in this role may access and/or modify electronic Protected Health Information (ePHI) in compliance with the stipulations set forth by the Health Insurance Portability and Accountability Act (HIPAA).

⛳️ Requirements

• A minimum of a bachelor's degree or equivalent experience is required.

• Experience in transportation and/or operations is advantageous.

• Excellent professional communication and customer service abilities.

• Capability to work effectively with a diverse array of customers and service providers.

• Ability to prioritize tasks effectively, multitask, and solve problems dynamically.

• Strong familiarity and comfort with Microsoft Word, Excel, and Outlook.

• A valid Driver’s License with a clean driving record is necessary.

• Passing a Drug Screen and Background Check is a condition of employment.

• Daily travel may be required.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Virtual Doctor Visits with $0 Co-Pay.

• Life Insurance (paid by the company).

• Short Term Disability Insurance (paid by the company).

• Long-Term Disability Insurance (paid by the company).

• Flexible Time Off (FTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flexible Spending Account (FSA).

• 401K Plan (with an attractive employer match!).

• Employee Assistance Program.

• Employee Discounts Program.