Account Manager

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Leverage industry expertise and skills to enhance our cutting-edge transportation services.

• Provide exceptional customer service by recognizing and appropriately escalating potential daily issues or service shortcomings.

• Aid in overseeing daily account services, alongside recruiting, vetting, and credentialing third-party transportation providers.

• Manage and supervise Field Operations, which includes new client onboarding, client retention and development, as well as expanding existing accounts.

• Accountable for the ongoing enhancement of a safe, efficient, and effective transportation system.

• Serve as a liaison between EverDriven and our clients, offering guidance, direction, and constructive feedback.

• Ensure a safe and efficient environment for passengers, contractors, and the general public by enforcing regulatory and client policies and procedures.

• Oversee local transportation to guarantee performance aligns with the terms, conditions, and specifications outlined in EverDriven contracts with clients and providers.

• Foster and maintain open lines of communication with project contractors, community leaders, and agency personnel.

• Collaborate with EverDriven departments to establish and uphold documentation related to provider information, operations, as well as maintenance and safety checks.

• Comprehend and adhere to safety regulations established by regulatory bodies and client contracts.

• As part of routine business functions, employees in this position may access and/or modify electronic Protected Health Information (ePHI) in accordance with the standards set by the Health Insurance Portability and Accountability Act (HIPAA).

⛳️ Requirements

• A minimum of a bachelor's degree or equivalent experience is required.

• Experience in transportation and/or operations is advantageous.

• Excellent professional communication and customer service abilities are essential.

• Capability to effectively collaborate with a diverse range of customers and service providers.

• Proficient in prioritizing tasks, multitasking, and dynamically addressing problems.

• Strong familiarity and comfort with Microsoft Word, Excel, and Outlook.

• A valid Driver’s License with a clean driving record is necessary.

• Successful completion of a Drug Screen and Background Check is a condition of employment.

• Willingness to travel daily as required.

🏝️ Benefits

• Medical, Dental, and Vision insurance coverage.

• Access to Virtual Doctor Visits with no co-pay.

• Company-paid Life Insurance.

• Company-paid Short-Term Disability Insurance.

• Company-paid Long-Term Disability Insurance.

• Paid Time Off (PTO) policy.

• Paid Holidays.

• Allocated time to volunteer.

• Flex Spending Account (FSA) options.

• 401K Plan with a generous employer match.

• Employee Assistance Program.

• Employee Discounts Program.