Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee a portfolio of established sellers, utilizing data, strategic planning, and partnerships to assist them in achieving their next phase of growth.

• Promote the use of essential tools and programs, offer trusted advice, and serve as the unifying element that transforms TCGplayer into the most dependable growth partner for every seller.

• Safeguard and enhance revenue by managing a designated portfolio of Professional-tier sellers through regular engagement and follow-up.

• Execute organized adoption campaigns that encourage the utilization of vital marketplace programs (Direct, POS, International).

• Achieve weekly customer connection objectives through a mix of proactive outreach and responsive support.

• Collaborate with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to gather seller insights, pinpoint friction points, and guide the development of new solutions.

• Advocate for seller feedback by contributing to the Voice of Seller pipeline and assisting in the development of enablement playbooks and workflows.

⛳️ Requirements

• Demonstrated experience in managing customer relationships or portfolios within a growth-oriented marketplace, SaaS, or eCommerce setting.

• A proven track record of achieving measurable outcomes in retention, adoption, and revenue growth.

• Excellent communication and consultative abilities, capable of building trust, influencing decisions, and translating insights into actionable strategies.

• Proficient in analyzing data, utilizing dashboards, and employing CRM tools to discern trends and prioritize impactful initiatives.

• A strong passion for process, with the capability to adhere to established playbooks while offering suggestions for improvement.

• Curiosity and initiative - a proactive problem solver who seeks opportunities to provide value without waiting for guidance.

• Empathy and resilience - dedicated to supporting sellers' success even amidst challenges or changes.

• Proven experience in customer success, account management, or seller development roles.

• Established success in driving retention, adoption, and revenue growth within a SaaS or marketplace context.

• Familiarity with HubSpot (or similar CRMs), Google Workspace, Tableau, and Outlook.

🏝️ Benefits

• Medical, financial, and/or other benefits, including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave.