Account Executive, PBA Enterprise Client Services

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Accountable for ensuring the satisfaction and retention of a portfolio of large enterprise employer commercial clients.

• Act as the primary relationship steward for the assigned client portfolio, leveraging internal support as necessary to build connections with C-suite executives, influencers, and decision-makers within the organization.

• Formulate strategic plans with the assistance of the clinical account consultant and account manager.

• Support initiatives aimed at enhancing member and client satisfaction, as well as achieving net promoter score objectives.

• Deliver insightful and approachable plan recommendations, backed by reporting and collaboration with internal stakeholders.

• Maintain a comprehensive understanding of the contractual obligations associated with the assigned client portfolio, including financial aspects, performance guarantees, terms, and compliance regulations.

• Lead the account team in managing client vendor relationships as necessary.

• Oversee the client renewal process, including contract management responsibilities.

• Take ownership of performance guarantee reporting and its maintenance.

• Manage regulatory and compliance components. Analyze current pharmacy and healthcare trends, meeting with clients to offer proactive recommendations for plan management; seek opportunities to enhance client value by tailoring offerings to specific client needs.

• Identify and contribute to process improvement initiatives across Capital Rx.

• Gather internal resources to address challenges effectively.

• Anticipate client needs and proactively uncover new opportunities within assigned accounts.

• Cultivate a comprehensive understanding of our business, including products and services; demonstrate a strong ability to answer client inquiries accurately and effectively.

• Review and provide insights on the JUDI product roadmap to ensure alignment with current priorities and milestones that meet client expectations.

⛳️ Requirements

• Minimum of 5 years of experience in the pharmacy benefits management sector.

• Bachelor’s or advanced degree in health administration, business, or relevant professional experience.

• Outstanding business acumen.

• Strong skills in client de-escalation, organizational management, and creative problem-solving.

• Proficient in data analysis and presentation.

• Knowledge and experience in financial and statistical reporting.

• Project management experience is preferred.

• Ability to exercise significant judgment, maintain confidentiality, and act diplomatically.

• Travel is expected to be no more than 25% during peak periods of the year.

• Progressive experience in staff management.

• An educator who is reliable and willing to share knowledge while serving as a mentor.

• Capacity to independently identify, investigate, and resolve issues.

• An individual who can connect with people at all organizational levels and possesses excellent communication skills.

• An adept facilitator experienced in resolving conflicts among parties in dispute.

• A decisive person with a strategic mindset, possessing an operational focus and attention to detail.

• A strategic planner with robust technical skills, analytical capabilities, sound judgment, and a strong operational focus.

• Ability to collaborate effectively with peers in a team setting.

• Proven ability to manage multiple priorities and meet deadlines.

• Flexibility to work extended hours, weekends, and holidays as required by industry demands.

• Proficient in Microsoft Office and industry-related software applications.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Generous paid time off and holiday leave.