Account Executive – Global, Energy, Resources & Marine

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of small to medium-sized accounts.

• Assist a Global Account Manager with core client-facing tasks for one account.

• Provide customer service, prepare and analyze data, manage business plans, and oversee customer metrics.

• Track customer feedback to pinpoint and address issues.

• Review and rectify discrepancies, such as credit card reconciliations.

• Collaborate with customers to either create a business plan or assist in executing the plan when needed.

⛳️ Requirements

• Experience in Quality/Account management practices and Customer Service.

• Proficient in using CRM tools with a solid understanding of relevant technological enablers.

• Ability to analyze and formulate plans tailored to client needs based on project experience.

• Background in customer-facing or expanded operational roles within the Energy, Resource, and Marine Travel sectors.

• Familiarity with project management and BCD Travel Products and Services.

• Comprehensive knowledge of travel industry dynamics gained through agency or procurement roles, along with business analysis and financial understanding.

• Strong command of the English language.

• Knowledgeable about client technology tools within the travel industry.

• Possess a College, Associate, or University degree, or equivalent experience.

🏝️ Benefits

• Flexible working hours with options for remote or work-from-home arrangements.

• Opportunities for skill and career advancement.

• Generous vacation days to help you relax and recharge.

• A compensation package that is fair and includes tools for mental, physical, and financial wellbeing.

• Perks and discounts specific to the travel industry.

• An inclusive workplace where diversity is valued.