Account Director – Utilities

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Develop and sustain robust relationships with our current energy and utility clients, ensuring an understanding of their specific challenges, pain points, and strategic goals.

• Act as the main point of contact for key stakeholders associated with your accounts, fostering and maintaining strong connections with these individuals.

• Grasp clients' business and technical requirements, objectives, and aims to effectively position our products and services, driving customer success.

• Maintain regular communication with clients to provide updates, address any concerns, and guarantee their satisfaction with our offerings.

• Track account performance metrics, analyze relevant data, and create reports to monitor progress and identify improvement opportunities.

• Conduct Quarterly Business Reviews with your accounts to enhance alignment and overall success for both parties, including the formulation of strategic plans.

• Discover and pursue growth opportunities within the existing client base, developing strategies to leverage these chances.

• Collaborate with cross-functional teams such as sales, marketing, and product development to synchronize efforts and support account expansion initiatives.

• Perform detailed account assessments to uncover additional needs or areas where our products and services can add value for clients.

• Introduce and advocate for new products, upgrades, or solutions to clients, highlighting their benefits and potential impact on their business.

• Nurture strong relationships with key stakeholders, acting as the main contact for strategic accounts and ensuring their needs are met by proactively engaging clients as a trusted advisor, resource, and partner.

• Participate in and facilitate significant client meetings, workshops, industry events, and networking sessions to remain informed about market trends and maintain a comprehensive understanding of clients' businesses.

• Anticipate and address risks, issues, or challenges that may arise, ensuring high levels of client satisfaction and retention.

• Actively solicit feedback from clients to pinpoint areas for improvement and communicate valuable insights to internal teams.

• Work with the sales team to contribute to and support the development of account strategies, sales, and expansion plans.

• Manage contract renewals, negotiations, and upselling opportunities, ensuring a streamlined and successful process while assisting your team in expanding their accounts.

• Provide timely and accurate sales forecasts, account updates, and activity reports to management while supporting your team as they build their accounts.

⛳️ Requirements

• A minimum of 5 years of experience in the energy and utilities sector is highly preferred.

• This role is fully remote; candidates must be willing to support occasional travel as needed for client engagements and industry events (less than 25% of the time).

• At least 5 years of proven experience as an Account Director or in a similar leadership position, demonstrating a successful track record in managing and growing existing accounts in a B2B setting.

• Sales experience is advantageous and considered beneficial, though not mandatory.

• Strong leadership and people management abilities, with the capacity to motivate and inspire a team towards achieving goals.

• Strategic thinker with extensive knowledge of account management principles and best practices.

• Proven history of successfully managing and expanding existing accounts, meeting revenue targets, and enhancing customer satisfaction.

• Exceptional communication, negotiation, and presentation skills.

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed, data-driven decisions.

• Capacity to create and maintain relationships with key stakeholders at various levels within client organizations.

• Self-driven, results-oriented, and capable of working independently or as part of a team.

• Strong technical and business insights.

• Proficient in CRM software and other relevant tools.

• Preferred understanding of Cloud, Web, Mobile App, and Marketing principles.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, and 401(k).

• Employer-funded Short-Term Disability (STD).

• Paid Time Off available upon starting.

• Free access to a Premium Calm app subscription.

• Annual training budget dedicated to your professional growth.

• A variety of engaging Mindgrub-hosted events and committees to join (e.g. Adventure Club, Fun Committee, DEI Committee, Mindgrub Meet Ups, and more!).