Account Coordinator – On-Call Temp

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Enter and process client orders into the internal project management system.

• Request source materials from clients through email or their specific systems.

• Manage the production schedule according to client requirements, deadlines, and service level agreements.

• Collaborate with internal operations teams to ensure that deadlines and client specifications are achieved.

• Ensure that ingested assets comply with minimum requirements, rejecting those that do not.

• Upload incoming source files to internal production servers.

• Organize asset repositories to guarantee accurate cataloging and archiving of materials.

• Provide daily project status updates to both local and international Account Management teams.

• Relay customer feedback to the Account Management team.

• Report any rejections or production delays to Account Managers.

• Submit tickets for external rejections.

• Carry out additional basic administrative tasks as needed.

⛳️ Requirements

• Proficiency in the MS Office 365 suite of applications.

• Excellent written and verbal communication abilities.

• Strong organizational and time-management skills.

• Commitment to quality with a proactive problem-solving mindset.

• Capability to prioritize tasks based on immediate requirements and fluctuating production schedules.

• Prior experience in customer service is preferred.

• Familiarity with Smartsheets is an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Comprehensive health and wellness benefits.