Account Coordinator – Contact Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a point of contact for both internal and external communications.

• Address client inquiries via phone and email as necessary.

• Maintain all systems with comprehensive notes to facilitate future interactions with clients.

• Coordinate internally regarding client requests that require further approvals or follow-up.

• Support Senior Account Managers in resolving issues.

• Provide conflict resolution while upholding a professional demeanor.

• Operate in a remote call center environment.

⛳️ Requirements

• Minimum of 1 year of experience in a high-volume customer service position, managing over 10 calls per hour.

• High level of attention to detail.

• Willingness to work overtime during peak periods.

• Proficient computer skills, particularly with Google Workspace.

• Strong organizational and time management skills.

• Excellent written and verbal communication abilities.

• Professional demeanor and proper phone etiquette.

• Comfortable working in a remote call center environment.

• Ambition to advance within the department and learn new organizational roles.

• Availability to work Monday–Friday, from 9am to 6pm EST.

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision coverage with employer HSA contributions (US) and FSA options (US).

• Immediate vesting in 401K (US) or RRSP (Canada) with company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-funded short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Paid day off for volunteering through Leap into Service Day.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skills and share knowledge across a publicly traded, global organization.

• Company culture that emphasizes internal promotions, diverse career paths, and meaningful advancement.

• Fully remote work environment.