Academic Advisor

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Guide, motivate, and inform students regarding recommended academic pathways to advance through their academic programs.

• Engage with students remotely through various channels such as phone, chat, email, webinars, videos, social media, and others.

• Cultivate relationships with prospective, current, and returning students while representing the university.

• Address inquiries related to academic advising, programs, policies, campus navigation, and student concerns.

• Conduct outreach to offer advice and guidance on subsequent steps.

• Clearly document all student interactions.

• Review requests for degree plan changes and provide advice on recommended paths based on credit impact, completion time, and student planning.

• Implement suitable academic advising strategies, including inquisitive, appreciative, developmental, and prescriptive advising.

• Monitor student behavioral trends and support targeted outreach initiatives or process modifications.

• Advise on specific student populations and programs.

• Encourage and guide students toward successful completion of their programs.

• Meet service-level agreements and departmental service expectations.

• Evaluate processes and policies, providing recommendations for improvements.

• Participate in professional development and engage with other university departments on behalf of students.

• Perform additional duties as assigned.

⛳️ Requirements

• A conferred Bachelor's degree from an accredited institution is required.

• Exceptional oral and written communication skills are essential.

• Bilingual proficiency in English and Spanish is highly preferred.

• Strong interpersonal skills, including influencing, persuasion, elicitation, and active listening.

• Familiarity with student development theory is important.

• Excellent customer service skills and student support abilities.

• Capacity to advise effectively in ambiguous and unstructured situations.

• Ability to manage multiple tasks under tight deadlines with minimal supervision.

• Capability for rational and objective decision-making.

• Proficiency in navigating multiple systems and adapting to ongoing technological changes.

• A positive and optimistic attitude.

• Creativity and critical thinking skills.

• Strong problem-solving abilities.

• Flexibility to adjust quickly to changes.

• At least one year of professional office experience, preferably in a collegiate or academic advising context.

• Knowledge of undergraduate and graduate student development theories.

• Understanding of academic advising theories and best practices.

• Experience in influencing, informing, and persuading students on complex academic issues is a plus.

• Prior experience working with students from diverse cultural, socioeconomic, and academic backgrounds is desirable.

• Availability to work Monday to Thursday from 9:30 AM to 6:00 PM and Friday from 8:00 AM to 4:30 PM is required.

🏝️ Benefits

• Opportunities for ongoing professional development and education.

• Participation in departmental committees, task forces, university organizations, or industry groups (NACADA).

• Commitment to equal opportunity employment.