ABA Intake Coordinator

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Efficiently process daily referrals sent to the organization.

• Provide the Regional Director, Clinician, and Administrative teams with thorough intake data on the same day the intake is finalized.

• Act as a resource for staff concerning intake and triage procedures.

• Assist administrative and scheduling teams in comprehending patient referrals and the associated or requested treatments.

• Contribute to the intake/triage orientation for new team members.

• Address patient and non-patient emergencies in accordance with CSD policies and procedures.

• Gather, verify, and input pertinent client and authorization details.

• Collect and enter authorization data into the EMR system, assigning CPT and ICD-9 codes as necessary.

• Follow up with funding sources to resolve any missing authorizations.

• Review assessments for clerical errors prior to submission to funding sources.

• Identify and report issues related to billing and documentation.

• Respond to inquiries from clinicians, clients, and funding sources regarding authorizations, treatment or assessment status, and services offered.

• Document interactions with clients.

• Enter referral details into referral tracking systems.

• Oversee referral processes and monitor assessment completion.

• Track urgent intakes and communicate any challenges to the Regional Director or direct supervisor.

• Develop and refine client intake and treatment systems and processes by analyzing operational practices and liaising with funding sources.

• Provide scheduling and Regional Director/Manager teams with information regarding client timelines.

• Execute additional administrative tasks as required by organizational needs.

⛳️ Requirements

• Associate’s degree from an accredited college or university, or equivalent of two years of college coursework.

• A minimum of 3–5 years of experience in ABA intake is required.

• Proficiency in Spanish is mandatory.

• Familiarity with CentralReach is preferred.

• Experience with CRM systems is necessary.

• Background in high-volume intake processes is required.

• Proficient in computer applications including word processing, database management, spreadsheets, and Internet software.

• Ability to communicate professionally and effectively, both verbally and in writing, with a diverse group of volunteers, staff, clients, and the public.

• Strong editing capabilities are essential.

• Capability to work independently as well as collaboratively, demonstrating initiative, prioritization, and the ability to perform multiple tasks accurately while meeting deadlines and adapting to changing priorities.

• Good judgment and decision-making skills are required.

• Must exercise confidentiality and discretion in all matters.

• Ability to interpret and apply relevant policies and procedures.

• Familiarity with the ABA field is advantageous.

• Sensitivity towards ethnically, linguistically, culturally, and economically diverse populations is essential.

🏝️ Benefits

• Competitive market-based salary commensurate with experience, location, and skills.

• Eligibility for bonuses.

• Paid time off (PTO) is provided.

• Participation in a 401k plan.

• Devices issued by CSD.

• Access to free college education or tuition reimbursement through our Dreams Come True program.

• Opportunities for growth and development.