340B Technical Operations Analyst

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee daily system performance across 340B platforms and associated applications.

• Detect, assess, and resolve system issues, outages, and performance declines.

• Collaborate with Engineering and Infrastructure teams for incident management and root cause analysis.

• Maintain system health dashboards, alerts, and monitoring protocols.

• Manage inbound and outbound data feeds from clients and vendor partners, including claims, eligibility, accumulations, and replenishment data.

• Monitor data pipelines to ensure they are complete, accurate, and timely.

• Investigate and rectify data discrepancies, failures, and anomalies.

• Collaborate with internal and external stakeholders (TPAs, pharmacies, wholesalers, EMRs) to ensure effective data exchange.

• Implement and oversee system configuration requests, including data import and export requests; custom system configurations; report and data access management.

• Administer and manage export configurations.

• Validate configuration changes through testing and ensure correct implementation.

• Keep documentation up to date for system configurations, processes, and procedures.

• Act as the primary technical operations contact for the 340B Account Management team.

• Intake, prioritize, and fulfill ad-hoc operational requests (e.g., data pulls, issue investigations, program adjustments).

• Provide timely updates and maintain clear communication regarding request status and resolution.

• Identify opportunities for enhancing operational workflows, automation, and monitoring capabilities.

• Partner with Product, Engineering, and QA teams to improve system functionality and minimize manual efforts.

• Develop and maintain SOPs, runbooks, and operational playbooks.

• Create operational reports and dashboards related to system performance, data quality, and program outcomes.

• Analyze trends such as qualification rates, data failures, and system usage.

• Offer actionable insights and recommendations to enhance program performance.

⛳️ Requirements

• Bachelor’s degree in computer science or a related field, or an equivalent combination of education and experience is required.

• A minimum of 5 years of experience in healthcare technology, data operations, or a related field is required.

• Proficiency in data integrations, file processing (flat files, EDI), ETL/ELT processes, and data validation is required.

• Intermediate expertise in SQL Server scripting, including querying, troubleshooting, and data validation is required.

• Experience with process automation using Python, PowerShell, and operational management tools such as JAMS, GoAnywhere, etc. is required.

• Familiarity with system monitoring tools and incident management processes is required.

• Experience with ticketing systems like Jira and HaloITSM is required.

• Background in working with 340B TPAs or healthcare SaaS platforms is preferred.

• Strong understanding of 340B program workflows, claims adjudication, and contract pharmacy models is preferred.

• Knowledge of regulatory requirements related to HRSA and 340B compliance is preferred.

🏝️ Benefits

• Flexible Work: Fully remote opportunity with a company that cares.